Frequently Asked Questions
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Everything you need to know about our premium cleaning services.
Do you provide house cleaning services?
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Yes — residential cleaning is our core service. We offer both ongoing maintenance cleans and one-off deep cleans, tailored to suit your home and lifestyle.
Do you provide office or commercial cleaning?
Yes — we provide professional cleaning services for offices, workspaces, and commercial properties. Please contact us for a customised quote.
Are your cleaners police checked?
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Yes — all team members are carefully vetted and must hold a current police check or be willing to obtain one prior to employment.
Do you quote by the hour?
No — we operate on a flat-rate pricing model.
This ensures you receive consistent, high-quality results without being charged based on time alone.
What hours do you operate?
Our standard operating hours are Monday to Friday. Weekend bookings may be available upon request, subject to availability.
Do you do dishes?
Light dishwashing can be included upon request. Please note this must be discussed prior to your service to allow time allocation.
Do you bring your own cleaning supplies?
Yes — our team arrives fully equipped with all products and tools required to complete your service to a premium standard.
How do you handle payment?
Invoices are sent via email and are required to be paid within 24 hours of service completion.
We accept payment via bank transfer or credit/debit card.
What areas do you service?
We proudly service Hobart and surrounding suburbs, including Glenorchy, Moonah, Claremont, Rosny, Kingston, and nearby areas.
You can also use our Service Area Checker on our website to confirm if we service your location.
Are you insured?
Yes — Elite Sparkle Cleaning is fully insured, giving you complete peace of mind while we work in your home or business.
What is a cleaning consultation?
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A cleaning consultation allows us to understand your home, expectations, and required level of detail so we can provide an accurate flat-rate quote and service plan.
What happens on public holidays?
Services scheduled on public holidays may incur an adjusted rate. Availability may be limited, so we recommend booking in advance.
Are your cleaners professionally trained?
Yes — all team members are trained in Elite Sparkle systems, ensuring consistent, high-standard results across every clean.
Do you offer pet or house sitting services?
No — we specialise strictly in professional cleaning services.
What products do you use?
We use professional-grade cleaning products and equipment to ensure safe, effective, and high-quality results across all surfaces.
Do you offer a referral program?
We occasionally run referral or promotional offers. Please contact us to learn about any current promotions.
